Refund policy
🛍️ Return & Refund Policy – PIHNO
At PIHNO, your satisfaction is our top priority. We want you to shop with complete confidence because every product is carefully inspected before dispatch.
🔄 Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return:
✅ The product must be unused, unworn, and in its original condition.
✅ The product must include the original packaging.
✅ You must provide your order number or proof of purchase.
Please note that customized products or items showing signs of use may not be eligible for return.
💸 Refunds
Once we receive your returned product, our team will inspect it and notify you via WhatsApp or email.
If your return is approved, your refund will be processed within 5–7 business days.
Refunds will be issued through the original payment method or as store credit (based on your preference).
Delivery charges are non-refundable, except when the product is defective, damaged, or an incorrect item was delivered.
🔁 Exchanges
We offer exchanges for:
✅ Defective products
✅ Damaged products
✅ Incorrect items received
To request an exchange, please contact our support team within 3 days of delivery.
📦 How to Return
- Contact our customer support team via WhatsApp or email with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Carefully pack the product and send it to the address provided by our support team.
🕒 Late or Missing Refunds
If you haven't received your refund:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact us for assistance.
📞 Need Help?
We're always here to help.
📞 WhatsApp / Call: 0314-0486061
📧 Email: pihno12@gmail.com
🌐 Website: pihno.com
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